IAAF Training Academy Courses – May

Proactive Parts Sales Course – £99 per person 

Designed to identify best practice in sales attitude, techniques and activity levels and adapt your approach to deliver an improved customer experience, leading to an increase in consistent sales performance.

This course is delivered as 4 x 60-minute virtual sessions to ensure minimal time is taken during your workday, supported by work-based assignments.

Course Delivery Dates:

• Module 1 – Sales Overview – Monday 11th May 12.00pm – 1.00pm
• Module 2 – Communication Skills – Wednesday 13th May 12.00pm – 1.00pm
• Module 3 – Presenting a Solution – Monday 18th May 12.00pm – 1.00pm
• Module 4 – Managing Activity – Wednesday 20th May 12.00pm – 1.00pm

Click here for more information and to purchase your place: https://iaaf.thinkific.com/courses/proactive-sales

Complaint Handling Course – £99 per person 

 Designed to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues and provide a more enjoyable customer experience.

This course is delivered as 4 x 60-minute virtual sessions to ensure minimal time is taken during your workday, supported by work-based assignments.

Course Delivery Dates:

• Module 1 – Complaints and Consequences – Monday 11th May9.30am – 10.30am

• Module 2 – Dealing with Complaints – Wednesday 13th May 9.30am – 10.30am

• Module 3 – Professionally Handling Complaints – Monday 18th May 9.30am – 10.30am

• Module 4 – Conflict Resolution – Wednesday 20th May9.30am – 10.30am