Fil Filter Europe streamlines customer journey with TecCom implementation
Date: Friday 16 September 2022
Automotive filter specialist Fil Filter Europe has streamlined its customer journey with the implementation of TecCom.
Fil Filter Europe, based in Northampton, has installed the TecCom electronic trading platform to offer real-time stock availability and create efficiencies in the ordering process.
Sean Barnie, sales and marketing manager at Fil Filter, said:
“Since Fil Filter’s European launch, a key element of the business’ strategy has always been accessibility. Implementing an online ordering system complements the Fil Filter approach to ensuring our customers’ experiences are as convenient as possible.
“The core of our business has and will always be efficiency. We believe that our customers will benefit from the addition of TecCom while we continue to work on other projects in the background to make us more connected.
“Implementing TecCom has given us the gift of time. In effect, we’re always open now. Our customers will have the online system at their disposal to find out about stock and availability, complementing our free next-day delivery service. It’s the natural next step to support our growth plans in the UK.”
Fil Filter’s primary operation is in the supply of OE filters, spanning the passenger car, commercial vehicle and industrial markets, including cabin, air, oil, fuel, hydraulic and AdBlue filters. The European division of the company headquartered in Turkey holds a 15,000 ft2 stockholding facility in Northampton.
The introduction of TecCom complements Fil Filter’s online catalogue, meaning customers can quickly reference part numbers to enquire on stock and availability.
Mark Rudge, director of PACT, said:
“It’s important that businesses stay agile to the changing needs of their customers and investing in innovation to deliver renewed levels of customer service is a great way of achieving this. By embracing electronic trading, businesses in the automotive aftermarket are to connect with customers much more efficiently than ever before.”
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