IAAF expands support for garages with The Motor Ombudsman’s ADR service

Date: Wednesday 28 August 2024

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The Independent Automotive Aftermarket Federation (IAAF) has significantly enhanced its support package for over 3,000 independent garage members by offering access to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service.

This new benefit is designed to help garages manage and resolve consumer disputes more efficiently and effectively.

The Motor Ombudsman, the UK’s automotive-specific Ombudsman, provides a CTSI-approved ADR service, ensuring that garages can handle customer complaints with a structured and impartial process.

This service is particularly valuable for maintaining high standards of customer satisfaction and trust, which are critical in the competitive automotive aftermarket.

IAAF members will now have streamlined access to The Motor Ombudsman’s ADR services, allowing them to address and resolve disputes outside of court, which can save time, reduce costs, and enhance their reputation for fairness and transparency.

Joining The Motor Ombudsman’s accreditation scheme offers numerous advantages. Businesses that achieve accreditation gain enhanced credibility through the use of The Motor Ombudsman and CTSI Approved Code logos, which significantly boost customer trust.

Additionally, members benefit from increased visibility as they are featured on The Motor Ombudsman’s popular online Garage Finder, providing valuable exposure and potential customer leads.

The scheme also grants access to a wealth of resources, including free webinars, industry updates and thought leadership papers, helping businesses stay informed and competitive.

Accredited garages can further enhance their reputation with customer reviews and ratings, leading to higher satisfaction levels.

Moreover, members enjoy discounts on insurance and receive certification that highlights their commitment to high standards.

Mark Field, Chief Executive of IAAF, commented, “We are continuously developing our support offerings to better serve our members. By providing access to The Motor Ombudsman’s ADR services, we are equipping our garage members with a powerful tool to manage customer relations and uphold the high standards that our federation stands for. This is yet another step in our ongoing commitment to supporting the growth and success of independent garages.”

Bill Fennell, Managing Director and Chief Ombudsman at The Motor Ombudsman, stated: “We are excited to join forces with IAAF and support its members in achieving higher industry standards. This not only helps businesses enhance their credibility, but also provides a an independent and impartial approach to managing customer relations and disputes swiftly and fairly.”

For more information on joining the IAAF, please visit www.iaaf.co.uk/contact, or e-mail Mark@iaaf.co.uk.

To find out more about the many benefits of accreditation to The Motor Ombudsman, IAAF members can click here.

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