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The Independent Automotive Aftermarket Federation

IAAF & PACT team up to tackle warranty and returns process

Date: Friday 16 October 2020

The Independent Automotive Aftermarket Federation (IAAF) and PACT have teamed up to launch the new TecAlliance Warranty and Returns service as a free to access, easy-to-use online portal.

Recognising the inconvenience that complex and obscure Warranty and Returns processes bring to the entire supply chain, the new initiative will enable IAAF members to access the TecAlliance portal from anywhere and follow a simple, flexible and secure process.

By bringing the Warranty and Returns process together under one digital platform, it becomes more transparent to all involved. Installers, Distributors and Suppliers will save money and time, as well as significantly improving their customer service and communication through more efficient response and resolution.

Accessible via the IAAF website, members of the federation will be able to easily register and navigate the TecAlliance Order Manager Portal using a simple six-step process.

Members simply have to log in to the portal and select ‘Warranty & Returns’ and then a claim list with all the current transactions will appear. The user can create new claims and is guided through intuitive forms, before submitting the claim digitally. Then, all that is left to do is to ship the physical parts over to the receiver, if requested.

Mark Rudge, PACT Director, said:

“Everyone knows that the Warranty and Returns process is painful for all involved, with too much administration, duplicated effort and wasted time. This single system for all claims offers complete visibility of the returns process and drives enormous efficiencies through the supply chain. Adaptable to differing Supplier Warranty and Return requirements, this service – free at the point of use for distributors – will quickly become the norm and we’re delighted to be able to release it in the UK to benefit IAAF members first.”

Wendy Williamson, chief executive of IAAF, said:

“PACT has a long history and experience of supporting the Automotive Aftermarket, and we have no doubt that this brand new PACT service from TecAlliance will add enormous value to members at a time when all businesses are looking for greater efficiencies and enhanced levels of customer service.”

To view the new warranty and returns service, please visit: