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The Independent Automotive Aftermarket Federation

We are DVSA: Annual Review 2020 to 2021

Date: Friday 16 July 2021

Over the last year, DVSA has worked hard to help everyone stay safe on Britain's roads and support critical workers in the national response to the pandemic and have recently presented the ‘We are DVSA: Annual Review 2020 to 2021’, which recognises the many ways DVSA colleagues adapted and overcame great challenges, to deliver important public services.

DVSA appreciates how difficult the past 12 months has been and how the pandemic has impacted individuals, families and businesses. Many people will have lost their loved ones to COVID-19 and, to them, DVSA extends their heartfelt sympathy. This is a more muted than usual celebration of what DVSA has achieved. But they wanted to acknowledge colleagues’ great work in 2020 to 2021, through extraordinary challenge, to support the frontline response to the pandemic and restart services safely.

Coronavirus response
DVSA has had to act quickly to keep colleagues and customers safe, while making sure they met critical workers’ needs. You can read more about how they have responded to COVID-19 in the ‘We are DVSA: Annual Review 2020 to 2021’.

In summary DVSA has:

Other significant achievements
COVID-19 is the biggest and most complex challenge the country has faced in a generation; however, we also worked hard on several other initiatives including:

DVSA still have a long 12 months ahead as they develop solutions to tackle the backlog of driving licence and vehicle tests, and they will be issuing updates. Recognising the sensitivity of loss and challenges facing the sector there will not be any further proactive customer or media communications on this review, but they have shared it with stakeholders to illustrate the good work being done to keep Britain's roads safe and support the national response.