The winners of the TechMan-sponsored Best Customer Service Award at the Automechanika Birmingham Garage Awards 2025, held on Wednesday 4th June at the NEC Birmingham has been named as James Price Garage, with Mouths Motor Company receiving a Highly Commended recognition.
Sponsored by TechMan, the Best Customer Service Award celebrated garages that go above and beyond in delivering exceptional service to their customers, a mission that aligns directly with TechMan’s values and approach to garage management.
Leo Freebairn, Sales Director UK at TechMan, presented the award to the winners and commented: “Customer service is the heart of any successful garage and at TechMan we understand just how important it is to listen to the needs of both our users and their customers. That’s why we were delighted to support this award, to recognise the exceptional work being done on the frontlines.
“These garages are showing what’s possible when customer experience is prioritised and we’re pleased to help shine a light on their achievements.”
The award was judged in part through anonymous mystery shopper exercises conducted by the IAAF, helping to identify those garages consistently offering a high-quality, customer-first approach.
Mark Field, Chief Executive of the IAAF, said: “We were genuinely impressed by the high standards across the board during our mystery shopping. Many garages are providing fantastic service, and it’s important to celebrate those who are setting an example for the rest of the industry. James Price Garage and Mouths Motor Company stood out for their professionalism, communication and customer care.”
TechMan continues to play a leading role in supporting independent garages through its innovative garage management system (GMS), designed to streamline daily operations, improve efficiency, and ultimately enhance customer satisfaction.
To discover more about TechMan’s award-winning GMS or to book a free demo visit www.techmangms.com
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